Please be aware that it may take up to 5-7 business days or more to get a response to your e-mail. Our response priority is to first address time sensitive issues such as shipping problems. Next we answer questions that are relatively simple to answer. Lastly we answer questions that are technical in nature or that require additional research.

If you do not receive a response as stated above, please resend your e-mail, noting "Second Request" on the subject line. It is possible that your e-mail was filtered out. If you do not receive a response the second time, then we recommend you please call our customer service center instead. 888-803-4438.

More Information: ISPs Rejecting Millions of Legitimate Emails Daily